At OneWholesale, we are committed to providing you with the most reliable shipping experience in the industry. Our goal has always been to offer a variety of payment methods that suit your business needs, including the convenience of Cash on Delivery (CoD).
To keep this option available despite rising logistical costs, we are making a necessary adjustment to how these orders are processed.
Understanding the Change
Effective immediately, checkout totals for CoD orders will now reflect the surcharges required by our delivery partners.
We understand that additional fees are never ideal, so we want to be completely transparent about why this is happening:
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Carrier Collection Fees: Shipping companies charge a premium for the physical collection, secure transport, and processing of cash and money orders.
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Operational Security: CoD shipments require extra administrative oversight to ensure your payments are tracked and reconciled with 100% accuracy from the doorstep to our accounts.
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Ensuring Availability: By passing through these direct carrier costs, we can continue to offer CoD as a flexible alternative for those who prefer it, rather than removing the service entirely.
Payment Method Breakdown
If you are looking to maximize your margins, we recommend reviewing our surcharge-free payment options.
| Payment Method | Status | Surcharge Cost |
| Cash on Delivery (CoD) | Available | Carrier Surcharge Applied |
| Credit Card | Available | $0 Surcharge |
| E-Transfer / Wire | Available | $0 Surcharge |
CoD Transparency FAQ
Why wasn't this charged before?
We previously absorbed a significant portion of these carrier fees. However, recent increases in specialized handling rates from all major couriers have necessitated this shift to ensure we can maintain our current delivery speeds.
Can I avoid this fee?
Yes. The surcharge is specific only to the CoD collection process. Any order paid in full at the time of checkout via E-Transfer or Credit Card will not incur this fee.
How is the fee calculated?
The amount is determined by the shipping carrier based on the subtotal of your order and the complexity of the collection. You will see the exact amount clearly labeled at checkout before you finalize your order.
Our Commitment to You
We value your partnership and your business. These operational updates allow us to remain the most stable and reliable supplier in the industry, ensuring that your inventory arrives on time, every time.
Thank you for your continued support and understanding.