Wholesale Pick-Up Available.
Closes at 5:00 p.m.
Wholesale Pick-Up Available.
Closes at 5:00 p.m.
It usually takes 1-8 business days after shipped. Please note that we do not ship on the weekends and major holidays in Canada.
GTA 1-2 business days. Eastern Canada 2-6 business days. Western Canada 4-8 business days.
*Delivery dates are only estimates provided by the courier and may be affected by customs, weather, national holidays, and some geographic locations.
We ship Monday through Friday. All orders placed by 12:00 PM Eastern Time will be shipped out on the same day. Orders placed after 12:00 PM Eastern Time will ship the next business day.
We can only change the shipping information before dispatching at 12pm(EST). If the order was shipped, unfortunately we can’t change the shipping information.
We currently ship orders by Canada Post, Canpar, Purolator, and Fedex. Canada Post is only carrier for COD.
Yes and no. if you have a Canada Post PO Box, we can ship to PO Box address. We can not ship the order to any private and rented PO Box address. Please make sure with the courier company that PO box is eligible to get delivery.
You can track the package at www.canadapost.ca
Unfortunately we do not offer free shipping for wholesale orders however, you will always get 5% reward points that can be used for your next order.
Shipping costs will vary depending on the volume of your order and the delivery location. The exact shipping fee is shown during checkout. We may request an extra shipping fee for remote areas.
Unfortunately at this time we are only able to Canada and the United States. Please feel free to contact us by email to receive a shipping quote to your destination country.
If your item is damaged or wrong, please write us the email with your order number and the photo of the damaged or wrong items within 48 hours of receipt of shipment. We will see how we can correct this for you and contact you within 24~48 hours to resolve it.
We understand that you may not need a large volume of inventory at all times. That is why we do not require a minimum order, so you can stock up according to your needs. We may request an extra shipping fee for remote area deliveries.
You should have received the confirmation email as soon as you placed your order. Please check your junk(spam) folder. If you still can not find the email, please contact our support.
You can only cancel your order if it hasn’t shipped yet. To cancel your order, email us before 12 PM EST. If your order has been shipped, unfortunately we are unable to cancel it.
If any item in your order is damaged upon arrival DO NOT USE THE DAMAGED ITEM OR TRY TO FIX it. Please email us at firstname.lastname@example.org including your order and SKU number with clear photos of the damaged product(close up and entire shot) within 24 hours of delivery. We will review your request for replacement or reward points credit.
If your order has not been shipped and the order status is processing, we are able to change or switch the order item if you inform us before 12pm(EST).
If the product is unused, you can return it for an exchange at your cost. Usually it is cheaper to purchase a new product due to the shipping fee.
We sincerely apologize! We make every effort to personally check each parcel we ship out. If you received the wrong product(s), please do not use it and contact us immediately so we can resolve the issue.
All online store sales are final. No refunds. Exchanges are allowed if the product is returned in the original package unused. Shipping and handling fees as well as return shipping charges are not refundable unless otherwise stated elsewhere in page.
If the order has not shipped, you can place a new order then choose "store pick up" for shipping method. Then, contact us with the two order numbers asking to combine the orders together. It must be done by 12pm(EST).
Due to their policy, you can't pay with PayPal. Customers who want to pay by Interac e-Transfer, please choose COD when checking out then contact us by email(email@example.com) immediately. We accept Visa and Master credit card all the time.
There are two addresses needed for credit card payment. One is the billing address, the address connected to a credit card. The other is shipping address, the address your order will be shipped to. Most of the time declined transactions are caused from the wrong billing address. You need to enter the correct billing address to get Address Verification(AVS) passed.
If you prefer to pay when the package is delivered, you can choose COD as the method of payment. You will pay at your local Canada Post office. COD is only available for wholesale account customers.
Yes, most outlets will accept credit cards however some locations may have some conditions.
You can pay with:
Cash, up to $1,000
Credit card (conditions apply)
Bank draft or certified cheque payable to Canada Post (for COD amounts over $1,000 and up to $5,000)
When credit card transactions are declined, sometimes you get the following message.
"Your request has failed the AVS check. Note that the amount has still been reserved on the customer's card and will be released in 3-5 business days. Please ensure the billing address is accurate before retrying the transaction."
Please note that your credit card account is protected with AVS verification. In case you(the card holder) provide the address that does not match what the Bank has, the transaction will decline and your Bank will hold the amount which will be released automatically.
You need to provide the correct address in order to allow their Bank to approve the transaction. In order to release the amount on hold immediately, please contact us for "transaction decline Autho Code" so you can contact the bank with the code asking for a release.
When you place an order, Onewholesale.ca contacts the issuing bank to confirm the validity of the payment method. If it declined your bank reserves the funds until the authorization expires, but this isn't an actual charge.
The pending authorization will be removed from your account according to the policies of your bank usually within 5 business days. If you still see the transaction, please contact your bank to clarify how long they hold for declined online transaction.
We usually restock the product as soon as possible however some product(s) may not be back in stock due to its shortage.
Yes, however due to its studio lighting, the color can be different from the photos. Also, it is important to note that most glass products are hand blown. As a result there are minor variances on shape, color, pattern and size.
All glass products do not come with a warranty because it is fragile. If you received a broken product in shipping, please follow the shipping damage claim process.
There is no option to choose a free gift now. We will add the feature soon for your convenience.
If you can’t find the right size for broken part, please feel free to contact us for help.
Our team is always looking to get new products everyday. We also have a newsletter to inform you about new arrivals. You can subscribe to the newsletter at the bottom of our website.
Yes, please contact us by email with product(s) information so we can try to get it from the market.
Please create an account online then submit uf copy of master business license or tax document by email at firstname.lastname@example.org.
Your account needs to be activated. Please send us the necessary documents to activate your wholesale account.
If you forgot your account login password, please click here to reset your password.
Please check your spam folder if you do not receive the password reset notification email.
Please choose from one of the following methods. We will respond within 1 business day during business hours..
Email email@example.com (respond within 1 business day)
Phone 416 661 6664
Fax 416 661 6668
If product is out of stock, you can’t add to shopping cart. Please contact us for most updated availability.