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Have questions about online shopping?

Reach out to our Customer Service team. We're always here to help.

Remember! You can always find the most common questions and answers from our FAQ page followed by the link.

Business Hours

Monday - Friday: 9 AM - 5 PM (Eastern Standard Time)

Saturday: 8 AM - 12 PM (Eastern Standard Time)

We are closed on all Canadian statutory holidays.

Please choose one of the following method to reach out to our Customer Service Team

1. E-mail

Please send us an e-mail via including your name, business name, and your account number if applicable. Please allow 1-3 business days for response.


2. Phone

If you rather talk to a person, give us a call at 416-661-6664 and we'll be happy to answer your question or direct you to the appropriate department.


3. Map

Our showroom is located at #29-1111 Flint Road, North York, ON CA M3J 3C7

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Please note that our Customer Service only operates during regular business hours.

This website is only for the use of individuals who are 19 years of age or older. By proceeding to use this website, you represent that you are 19 years of age or older. The following terms and conditions govern your use of the websites owned by One Trading, operating under the brand name of reserves the right to change these Terms and Conditions of Use at any time without prior notice by posting changed Terms and Conditions of Use on, and you are advised to review the website regularly for any changes. These Terms and Conditions of Use were last updated on Feb 16, 2022. In any event, you agree that by accessing and using our website you are bound by these terms and conditions as may be changed from time to time.