Thank you for visiting and shopping at onewholesale.ca. Following are the terms and
conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
- Shipment processing time
All orders are processed on same days if the order placed by noon (EST). Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
- Shipping rates & Shipping time frames
Shipping charges for your order will be calculated and displayed at checkout.
Ground shipping takes 4-10 business days after shipped. If you are located in Greater Toronto Area or near, delivery can be faster.
*Delivery delays can occasionally occur.
- Shipment to P.O. boxes
One Wholesale ships to addresses within the Canada. We don't ship to private PO box address.
- Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
INTERNATIONAL SHIPPING POLICY
- Customs Clearance, Duties and Taxes
One Wholesale is not responsible for any customs clearance process, duty and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). All the importing process related customs are customers responsibility.
SHIPPING DAMGES
-Damages
If you should receive damaged items, YOU MUST RETAIN ALL SHIPPING CARTONS AND PACKING MATERIALS AND CONTACT US IMMEDIATELY. This is necessary because when we file a damage claim with the shipper, sometimes they want to collect the merchandise and packaging for inspection. As soon as we are notified by the shipper whether or not they wish to inspect the package we will let you know. If so, they will make arrangements with you directly to pick up the package(s). As soon as the claim is accepted by the shipper (in most cases this is within 72 hours), we will ship out your replacement items.
